FAQs
I NEED CUSTOM SUB BADGES | EMOTES | FULL STREAM PACKAGE?
Please contact our Team with live chat, e-mail or Instagram DM. We will create custom badges & emotes or Full Twitch Stream Pack with your requirements.
HOW TO ORDER LOGO INTRO VIDEO?
Visit our catalog and choose animation style for your logo. On product page you will see section UPLOAD YOUR LOGO HERE click button Choose image and add your logo. Place you order and our video editing team start working immediately to deliver your video within a few hours. We'll send you an еmail with a link once your video is ready to download.
WHAT ARE THE IMAGE FORMAT REQUIRED FOR STREAM LOGO?
Please send your logo in the best quality you have. It'll be great if you can send the vector (.ai .eps .pdf) file of the logo. Any way send what you have and our team will do our best.
HOW LONG DOES IT TAKE TO GET A LOGO ANIMATION VIDEO DONE?
The usual time frame is 4-18 hours. 24 hours of delivery guaranteed!
CUSTOM COLORS IN INTRO VIDEOS | ANIMATIONS | SCREENS PACK ?
We will change the color theme of the video effects to the colors that are in your logo. Contact our team if need any custom changes or looking for Custom Stream Packages.
HOW LONG IS TAKE TO CREATE CUSTOM PACKAGES | CUSTOM BADGES & EMOTES?
For Sub badges In most cases it is about 1-2 Days, For emotes 2-5 depending Requirements details. Full Custom Stream Package take 1-2 weeks ( we create all from sketch and this process take some time ).
WHAT ARE THE FORMATS OF FINAL VIDEO DELIVERABLES?
The finished video will be in .MP4 or MOV format. Suitable for uploading to YouTube/Facebook/Instagram/Vimeo/OBS and it'll work with any device. For Stream Packages, Overlays you will get also .webm and .mp4 Optimized for OBS.
WHERE I CAN USE IT THIS DELIVERED VIDEO ?
Use on your social media channels, on stream channels like Twitch, Mixer, on websites. As intro video for stream, as stinger or promotions.
And of course on YouTube, Facebook, Instagram.
WHAT IF I DON'T HAVE A LOGO DESIGN YET?
If you don't have a logo yet, you can buy one of premade logo from our catalog or order custom logo design service on our website.
WHAT IF I AM UNHAPPY WITH THE FINAL DELIVERY?
We will make revisions in case you do not like Delivered product.
HOW MANY REVISIONS INCLUDED IN MY ORDER?
For premade products we offer 2 revisions in every order. Please keep in mind that revisions are minor changes/tweaks, such as color, logo size, position. Revisions don't mean re-making the whole thing with a different video style from catalog. For full custom orders like ( Full Stream Package, Custom Sub/Bit Badges, emotes we will do as many as need.